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Tag Archives: mistakes
Using Email Lists – Staying Within The Law & Not Upsetting Clients!!!
I felt this is a topic often either forgotten, overlooked or ignored by so many businesses that I needed to write this article today to update everyone on the etiquette and law of using email for a newsletter and creating … Continue reading
Emergency Action Plans!
Many small businesses hit rough patches, some have problems that could have been prevented and others have problems imposed upon them by others, but what can you do to minimise the effect of these situations I am asked by many … Continue reading
Posted in Business Planning, Finance, Goals and Aims, Training
Tagged cpd, EAP, Emergencies, Emergency Action Plans, future, goals, mistakes, problems, results, Sickness, training
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Customer Care and Communications – how strong are yours?
I have recently experienced both excellent levels of customer care and communication, and sadly very poor levels from companies that should know better! It is a reflection on your business and therefore ultimately on you in my opinion. Do you … Continue reading
Posted in Customer Care, Marketing, Training
Tagged business plan, customer care, market research, marketing, mistakes, online marketing, opinion, training
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Delivering more than you promise!
Just this week I experienced a really disappointing level of customer care from a company I thought should have known better… They had promised all sorts of things for which in return I had paid a premium price for their … Continue reading
Posted in Customer Care, Marketing
Tagged customer care, marketing, mistakes, opinion, promises, sales, value
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Is Your Website Pulling Its Weight?
Is your website really pulling its weight for you? Is it actually performing its purpose and getting you results? Do you know the simplest mistakes that so many companies are making constantly with their websites? It amazes me just how … Continue reading
Posted in Marketing, Training
Tagged data capture, marketing, mistakes, online, online marketing, power tools, sales, traffic, webdesign, websites
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