Tag Archives: mistakes

Using Email Lists – Staying Within The Law & Not Upsetting Clients!!!

Posted on April 21, 2012 by

I felt this is a topic often either forgotten, overlooked or ignored by so many businesses that I needed to write this article today to update everyone on the etiquette and law of using email for a newsletter and creating … Continue reading →

Posted in Customer Care, Data Protection, Growth & Development, Marketing, News, Newsletters, Products/Services, Technology | Tagged , , , , , , , , , , , , | Leave a comment

Emergency Action Plans!

Posted on May 21, 2011 by

Many small businesses hit rough patches, some have problems that could have been prevented and others have problems imposed upon them by others, but what can you do to minimise the effect of these situations I am asked by many … Continue reading →

Posted in Business Planning, Finance, Goals and Aims, Training | Tagged , , , , , , , , , , | Leave a comment

Customer Care and Communications – how strong are yours?

Posted on May 11, 2011 by

I have recently experienced both excellent levels of customer care and communication, and sadly very poor levels from companies that should know better! It is a reflection on your business and therefore ultimately on you in my opinion. Do you … Continue reading →

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Delivering more than you promise!

Posted on May 10, 2011 by

Just this week I experienced a really disappointing level of customer care from a company I thought should have known better… They had promised all sorts of things for which in return I had paid a premium price for their … Continue reading →

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Is Your Website Pulling Its Weight?

Posted on March 4, 2011 by

Is your website really pulling its weight for you? Is it actually performing its purpose and getting you results? Do you know the simplest mistakes that so many companies are making constantly with their websites? It amazes me just how … Continue reading →

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