Monthly Archives: May 2011

STOP Trying to Be Superman/Superwomen!

Do you delegate? If not why not? Give Yourself a Break! Stop being superwoman (superman for my male readers), it is perfectly ok to delegate jobs and tasks now so you don’t burn yourself out. I bet there are tasks/jobs you dont like doing, … Continue reading

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Emergency Action Plans!

Many small businesses hit rough patches, some have problems that could have been prevented and others have problems imposed upon them by others, but what can you do to minimise the effect of these situations I am asked by many … Continue reading

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Persistance and Determination!

Having your own businesses is hard work, it’s very rewarding and sometimes it can be a little punishing too. So with all that in mind how determined are you to keep going when the going gets tough and the pain kicks … Continue reading

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Customer Care and Communications – how strong are yours?

I have recently experienced both excellent levels of customer care and communication, and sadly very poor levels from companies that should know better! It is a reflection on your business and therefore ultimately on you in my opinion. Do you … Continue reading

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Delivering more than you promise!

Just this week I experienced a really disappointing level of customer care from a company I thought should have known better… They had promised all sorts of things for which in return I had paid a premium price for their … Continue reading

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